Privacy Policy for Your Protection
Understand exactly how we collect, use, and safeguard your personal data every visit.
Get to know your privacy rights
At solneriva.sbs, we take your privacy seriously and follow the requirements recommended under Canadian laws. This policy explains what personal data we collect, why it’s needed, and how we use it. Please review this document to better understand our practices and your rights.
By using our website, you agree to the collection and use of information as described in this privacy policy. We want you to feel confident that your information is secure and your choices are respected at every step.
How Your Data Is Collected
We collect information directly from you, as well as automatically through your interactions with our website. This helps us provide and improve our services.
Information You Provide Directly
- • Contact forms that request your name and email address
- • Newsletter sign-up where you enter contact details
- • Comments or questions submitted through our website
- • Profile updates and account preferences you choose
- • Support requests made to our customer service team
Information Collected Automatically
- • Website usage details like page visits and actions
- • Device and browser type when you visit our website
- • IP address and geographic location detection
- • Cookies and similar technologies for preferences management
- • Analytics data to help us understand website performance
How We Use Your Data
We use your personal data to manage services, respond to your inquiries, and customize your online experience. Your privacy remains a top priority throughout.
- • Processing transactions and fulfilling requests made by you
- • Improving website performance and functionality
- • Sending updates, newsletters, and marketing messages
- • Responding to your questions and support needs
- • Personalizing your interactions with our website
- • Analyzing trends and audience preferences for improvements
- • Staying compliant with Canadian privacy laws
Our Commitment: We put strong safeguards in place to protect your data and honor your preferences. Your trust is essential, and we review our processes to ensure your information stays confidential.
When We Share Your Data
We only share your information with trusted partners when necessary, such as to deliver services, process payments, or meet legal requirements. We do not sell your data.
Service Partners
Certain third-party service providers help us process payments, send emails, or improve website analytics. We select partners with strict privacy policies and require them to protect your data.
Legal Requirements
In limited cases, we may disclose data to comply with Canadian laws.
Anonymous Statistics
We may use non-identifiable statistics to analyze or enhance our site.
Your Privacy Rights
You can request access, correction, or deletion of your personal data at any time. You may also object to processing or ask for data portability, as permitted by law.
- • Right to request access to your data records
- • Right to correct inaccurate personal details
- • Right to request complete deletion of your data
- • Right to request your information for transfer
- • Right to restrict data processing activities
- • Right to limit how your data is used
To exercise these rights, contact us through the information provided. We respond quickly to requests and uphold your privacy choices.
How We Keep Data Secure
Your data is stored with strong technical safeguards and reviewed to prevent unauthorized access or misuse. We prioritize confidentiality and security.
Technical Security Measures
- • Encrypted data storage and secure communication protocols
- • Regular monitoring of network and system access logs
- • Multi-factor authentication for staff accounts
- • Frequent software and security updates applied
Organizational Safeguards
- • Staff training on privacy and data protection practices
- • Internal access controls for confidential information
- • Clear policies for safe data handling by our team
- • Ongoing privacy audits and risk assessments conducted
How Long We Keep Your Data
We retain personal data only as long as needed for legal, operational, or service reasons. After that, information is securely deleted or fully anonymized.
- • User account information and preferences
- • On-site behavioral analytics and usage
- • Records of your support requests and messages
- • Necessary transaction or payment details only
- • Newsletter and promotional opt-in records
Retention timelines are set by Canadian law or best industry standards.
International Data Transfers
Personal data may be transferred outside Canada if required for processing, but always under strict security and contractual protections.
- • Data is encrypted during transfer to any location
- • Transfers limited to partners with compatible privacy laws
- • Standard contractual clauses applied for privacy
- • Regular review of third-party privacy practices
Cookie Use & Preferences
Our website uses cookies to enhance your experience and remember preferences. For more details, see our Cookie Policy.
Types of Cookies Used
- • Required for core site functionality and logins
- • Monitor site performance and analyze usage trends
- • Store your preference and layout choices
- • Keep settings consistent as you browse
Manage cookie settings anytime in your browser or via our Cookie Policy page.
How We Update Our Policy
We review this Privacy Policy regularly to reflect updates in laws or services. You’ll be notified about major changes and continue control over your data.
- • Notice posted on our website main page
- • Email alerts sent for significant updates
- • Clear date of last revision shown on this page
- • Updates explained in a simple summary
Please check this page to stay current with changes.
How to Contact Us
Contact us for questions or concerns about this Privacy Policy.
Solneriva
6156 Quinpool Road, Halifax, NS B3L 1A3 Canada
Phone: +1-931-737-6040
Email: content@solneriva.sbs
Policy last revised December 5, 2025
Effective as of December 5, 2025